Privacy Policy

Last Updated: 02/08/2025

This Privacy Policy explains how Mealy Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, ordering platform, or services. We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.

1. What Information We Collect

When you interact with Mealy, we may collect the following types of information:

  • Parent or Guardian Information: Name, email address, phone number, and payment details.
  • Child Information: First name, classroom number, school, dietary needs, and lunch orders.
  • Order & Transaction History: What you’ve ordered, when, and your preferences.
  • Device and Usage Data: IP address, browser type, and pages visited on our website (collected via cookies and analytics tools).

2. Why We Collect Your Information

We collect this information to:

  • Process and deliver school lunch orders
  • Ensure correct delivery to the right child and classroom
  • Tailor menus and food choices to suit dietary needs and preferences
  • Provide receipts, order confirmations, and customer support
  • Improve our service and website performance
  • Comply with New Zealand food safety regulations

3. How We Collect Your Information

We collect information:

  • Directly from you when you sign up or place an order
  • From cookies and third-party tools (like Google Analytics)
  • Via our website forms or customer service interactions

4. Sharing Your Information

We will never sell your information. We only share it when absolutely necessary:

  • With schools (to ensure correct lunch delivery)
  • With our staff or food preparation team (for dietary or allergen awareness)
  • With our payment provider (secure transactions)
  • With government agencies if required by law (e.g. health or food safety investigations)

5. How We Store and Protect Your Information

  • All data is stored securely in New Zealand or on GDPR-compliant cloud services.
  • We use SSL encryption, password protection, and restricted access protocols.
  • Access to personal information is limited to staff who need it for essential tasks only.

6. Accessing and Correcting Your Information

You have the right to:

  • Request a copy of the personal information we hold about you or your child
  • Ask us to correct or update inaccurate details
  • Withdraw consent or delete your account (note: this may impact your ability to order)

Email us at melissa@mealy.co.nz to make a request. We will respond within 20 working days.

7. Cookies & Website Analytics

Our website uses cookies to:

  • Remember your preferences
  • Track anonymous usage data
  • Improve website functionality

You can turn off cookies in your browser settings, but some features may stop working properly.

8. Retention of Information

We retain your information only for as long as needed to provide our services and comply with legal obligations (such as food traceability).

9. Children’s Privacy

We only collect information about children that is essential to deliver food safely (name, class, allergies, order details). This is provided by their parent or guardian. We do not market to children or store unnecessary data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and significant updates will be communicated via email or our website.

11. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us:

  • Email: melissa@mealy.co.nz
  • Phone: 021 0233 1807